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Our Client Relationship Ethos

Since working at RTR Productions, my love for the industry has grown. This is not only due to the excitement of the events we work on, but it is also down to the client relationships we have built in the process. Teamwork is an irreplaceable aspect to a business that functions well, and at RTR it certainly speaks volumes about the work we do with our clients. Forming relationships from the ground up is so important, and ensures that we meet client anticipations to a high standard.

Getting to know you!

Any conversation should begin with optimism. We are here to help make the clients vision a reality. Let’s get excited! What are the clients expectations? What is the clients inspiration?  How does the clients want guests to feel? Not only does this give me valuable information about the event itself, it gives me an insight to the client as a person. Every event we produce, we make sure the foundation is strong with the client we are collaborating with. Let’s meet for a coffee and chat!

Now that I know a little about the client and the direction of the event, an understanding is met and trust is built. This will aid any questions about the production, and how we can help resolve it. I always make sure to get the details of the event confirmed by the client; this is to ensure any information I transfer to a quote is reliable. With the basic groundwork in place, any questionable aspects of the project can be worked out together with the clients needs in the forefront of the solution.

We find discussing an event face to face more beneficial to production standards, and creates a better bond between ourselves and the client.

The sticky bit…

Of course, there’s always the sticky bit of every event! What is the budget? The last thing we want is the client to feel uncomfortable when discussing the monetary side of a job. If the client has a budget, and we establish this at the start, we are able to then provide viable options for the event that will still give the client a successful outcome! We do not want anyone feeling deflated or unable to accomplish what they set out to do. We can build an effective plan together so the client has an effective event experience!

Events

Once the equipment leaves our warehouse and is installed, it does not mean our job is done! Keeping the lines of communication open is paramount to ensuring the event goes smoothly. Every job that we do is a continuous conversation, and every bit of feedback is constructive to ensure we execute our role exceptionally. At RTR we don’t just keep promises, we deliver them 😊

Anna Mullan

Client Relationship Extraordinaire

Since working at RTR Productions, my love for the industry has grown. This is not only due to the excitement of the events we work on, but it is also down to the client relationships we have built in the process. Teamwork is an irreplaceable aspect to a business that functions well, and at RTR it certainly speaks volumes about the work we do with our clients. Forming relationships from the ground up is so important, and ensures that we meet client anticipations to a high standard.

Getting to know you!

Any conversation should begin with optimism. We are here to help make the clients vision a reality. Let’s get excited! What are the clients expectations? What is the clients inspiration?  How does the clients want guests to feel? Not only does this give me valuable information about the event itself, it gives me an insight to the client as a person. Every event we produce, we make sure the foundation is strong with the client we are collaborating with. Let’s meet for a coffee and chat!

Now that I know a little about the client and the direction of the event, an understanding is met and trust is built. This will aid any questions about the production, and how we can help resolve it. I always make sure to get the details of the event confirmed by the client; this is to ensure any information I transfer to a quote is reliable. With the basic groundwork in place, any questionable aspects of the project can be worked out together with the clients needs in the forefront of the solution.

We find discussing an event face to face more beneficial to production standards, and creates a better bond between ourselves and the client.

The sticky bit…

Of course, there’s always the sticky bit of every event! What is the budget? The last thing we want is the client to feel uncomfortable when discussing the monetary side of a job. If the client has a budget, and we establish this at the start, we are able to then provide viable options for the event that will still give the client a successful outcome! We do not want anyone feeling deflated or unable to accomplish what they set out to do. We can build an effective plan together so the client has an effective event experience!

Events

Once the equipment leaves our warehouse and is installed, it does not mean our job is done! Keeping the lines of communication open is paramount to ensuring the event goes smoothly. Every job that we do is a continuous conversation, and every bit of feedback is constructive to ensure we execute our role exceptionally. At RTR we don’t just keep promises, we deliver them 😊

Anna Mullan

Client Relationship Extraordinaire

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